Frequently Asked Questions

Blue Cross plans allow direct billing and so will be billed directly. On your first visit to the clinic please provide your Blue Cross policy number and identification number. We use this information to submit online immediately to Blue Cross to pre-determine your coverage. For treatments partially covered, you will be responsible to co-pay the difference at each visit.

Worker Compensation Board (WCB) issues are billed directly. WCB provides therapy coverage for workers injured on the job. We are very familiar with WCB paperwork and can help you through the process. We bill WCB directly for treatment and we also complete necessary forms and reports. We connect with the WCB adjudicator, your employer, your physician and other healthcare providers involved to ensure all requirements are met. We communicate with adjudicators, your workplace and other healthcare professionals involved in your treatment. If you have any questions about your responsibilities prior to your first visit, just give us a call and we would be happy to help.

Motor vehicle accident coverage is billed directly. In Nova Scotia, Automobile Insurance Diagnostic and Treatment Protocol regulations are in place. Quite simply, this means that if you have been in a car accident, sustain injury and need therapy, we are often able to direct bill the auto insurer before you may be responsible to use your extended health benefit plan. There are limits to how many visits are covered dependent upon the type of injuries you have and the time since the accident. Once the visit limit is reached, auto insurance companies require that your extended health plan is then billed until exhausted and then your auto insurance plan becomes responsible for additional treatment if needed. If you do not have extended health benefit coverage the auto insurer will continue to be responsible for treatment. It is important to note that there are limits based on diagnosis. Clients are advised to contact your insurer to understand the details of the policy. On your first visit, we will ask for information about your extended health plan. We will also ask you to provide information about your auto insurance and claim number. Sounds daunting but don’t worry, we are here to help and can help guide you through the process.

Extended Health Care Plans/Benefits are billed directly, if possible, but this varies by plan. Our services are covered by most health care insurance plans.  This is coverage that you may have through your employer or you may have purchased this insurance directly. Blue Cross, Manulife, Sunlife, Great West Life are examples of some insurers that fall into this category. Many of these insurers allow direct billing. Insurance plans usually cover between 80 to 100% of the fee. Similar to when you go to the dentist, we will direct bill the insurance plan and you would pay the fee difference. This is usually about $13 for an average treatment under a standard plan. If your plan does not allow direct billing, you would be responsible to pay for the treatment up front and submit the receipt to your insurer for re-imbursement. A simple call to your plan provider before you come to the clinic can identify what type of coverage is available and whether the insurer allows direct billing. If you have any questions about this, call us we can help.